Terms and Conditions
Cancellations and Refunds
Cancellations by Mandarin Tree Chinese School:
Mandarin Tree Chinese School reserves the right to cancel or postpone courses if there are fewer enrolments than the minimum number required or unforeseen circumstances.
If a course is cancelled on the initiative of Mandarin Tree Chinese school, any course fees that have been paid will be refunded.
If a lesson has to be cancelled due to the teacher’s illness or any unforeseen circumstances, the cost of the lesson will be refunded.
Cancellations by you:
All cancellations must be submitted by email.
The following costs are payable in the case of a cancellation:
1.) If the student cancels up to two weeks before the start of the course, the course fee minus a €20 administration fee will be refunded.
2) If the student cancels within two weeks of the start of the course, 50% of the course fee plus a €20 administration fee is payable.
3) If the student cancels after the start of the course or does not turn up for the course, 100% of the course fee is payable and no refund will be made.
For new students who have used the trial lesson code when signing up:
1) If the student does not wish to continue with the course after the first trial lesson, Mandarin Tree Chinese School has to be notified by email within 2 days of the student attending the trial lesson. A full refund of course fees will be made to the student.
2) No refunds of the course fees will be provided to students who have been through the trial if we do not hear from the student within 2 days.
Refunds will be paid to the student in euros. Mandarin Tree Chinese School does not pay any compensation for changes in exchange rates or other costs incurred.
Absence:
No refunds will be made for student’s absent lessons.
A makeup lesson may be possible only if there is availability in other classes. Please inform Mandarin Tree Chinese School by email at least 1 week in advance.
Material Copyright
Mandarin Tree Chinese School grants you a limited license to access and use the content located via the Online Course and/or on the Website in connection with the Online Course you are enrolled in. As a condition of such license, you agree that:
All materials – including but not limited to text, photographs, video, audio, images and any other content – appearing via the Online Course and/or on the Website are protected by copyrights and/or other proprietary rights belonging to Mandarin Tree Chinese School and/or other third parties. You agree to abide by all applicable laws regarding copyrights, trademarks, publicity rights and privacy rights in the US, UK, NL and any other jurisdiction from which you are accessing the Website.
You may not copy, reproduce, duplicate, distribute, disseminate, publish, post, display, perform, modify, create derivative works from, upload to, transmit, or in any way exploit any content from the Online Course and/or on the Website. You may not sell or offer for sale any of the content, or allow third parties to access it, or use such content to construct any kind of database. You may use the content from the Online Course and/or on the Website only for personal, non-commercial use.
You agree to maintain the security of any user name and password required for accessing the Online Course materials. You will notify us promptly if you become aware of any unauthorised use of your username and/or password.